Delivery & Returns

Delivery & Returns Policy Last Updated: September 2026 Welcome to I ♥️ Chems. We aim to provide a smooth, reliable, and transparent ordering experience. Please read the following Delivery & Returns Policy before placing an order. 1. Delivery We process orders after payment has been successfully confirmed. Processing Time Orders are normally processed within 1–3 business days, excluding weekends and public holidays. Orders may require additional processing time if: - Payment information needs to be verified. - Additional order information is required. - The requested item is temporarily unavailable. - The order requires special handling or shipping arrangements. Delivery Time Delivery times depend on the destination, shipping method selected, customs procedures, and the carrier. Estimated delivery times provided at checkout or by our customer service team are estimates only and are not guaranteed delivery dates. Once an order has been handed over to the shipping carrier, delays caused by the carrier, customs authorities, weather, transportation disruptions, or other circumstances outside our control may occur. Tracking Where tracking is available, customers will receive tracking information after their order has been dispatched. Customers are responsible for providing accurate delivery information. I ♥️ Chems is not responsible for delays, failed deliveries, or additional charges resulting from incorrect or incomplete shipping information supplied by the customer. 2. International Deliveries For international orders, the customer is responsible for ensuring that the ordered products can legally be imported into the destination country. Customers may be responsible for applicable: - Customs duties - Import taxes - Clearance fees - Other charges imposed by the destination country I ♥️ Chems cannot guarantee that an order will clear customs in every destination country. If an order is held, delayed, returned, or rejected by customs because the product is restricted or prohibited in the destination country, the customer may be responsible for any applicable return, storage, customs, or shipping charges. 3. Delivery Problems If your order arrives damaged, incorrect, incomplete, or appears to have been tampered with, please contact us as soon as possible. Where appropriate, we may request photographs, delivery documentation, or other information needed to investigate the issue. If an item is confirmed to have been damaged or incorrectly supplied due to an error on our part, we will work with the customer to determine an appropriate resolution. 4. Returns Because our products may be subject to safety, handling, storage, transportation, and regulatory requirements, returns are not automatically accepted for every product. Customers should contact I ♥️ Chems before sending anything back. Unauthorized returns may not be accepted. Return Eligibility A return may be considered when: - The wrong product was supplied by I ♥️ Chems. - The product arrived damaged due to inadequate packaging or handling before delivery. - There is a verified issue with the order that was caused by I ♥️ Chems. - A return is otherwise specifically authorized by our customer service team. Products must not be returned unless we have provided return instructions. 5. Non-Returnable Products Unless otherwise agreed in writing, the following may not be eligible for return: - Products that have been opened or used. - Products with damaged, missing, or altered packaging. - Products that have been contaminated or improperly stored after delivery. - Products returned without prior authorization. - Products that cannot legally be returned or transported under applicable laws. - Products purchased incorrectly by the customer when the product itself was supplied as ordered. 6. Refunds If a refund is approved, the refund amount and method will depend on the circumstances of the return. Approved refunds will normally be processed after the returned item has been received and inspected, where an inspection is required. Original shipping charges may be non-refundable unless the return is the result of an error attributable to I ♥️ Chems. Refund processing times may also depend on the customer's payment provider or financial institution. 7. Order Cancellation Customers should contact us as soon as possible if they wish to cancel an order. An order may not be cancellable once it has been processed, dispatched, or otherwise entered into fulfillment. If an order cannot be cancelled, the customer may need to follow the applicable return procedure, if a return is permitted. 8. Customer Responsibility Customers are responsible for: - Providing accurate delivery information. - Checking that products can legally be purchased, received, imported, stored, and used in their location. - Following applicable laws and regulations. - Following all applicable product handling, storage, and safety instructions. - Inspecting deliveries promptly after receipt. I ♥️ Chems reserves the right to refuse or cancel an order where necessary to comply with applicable laws, regulations, carrier requirements, safety requirements, or internal policies. 9. Contact Us For delivery questions, return requests, damaged orders, or other order-related concerns, please contact I ♥️ Chems through the customer service contact details provided on our website. Please include your order number and a clear description of the issue so that we can assist you efficiently. I ♥️ Chems Quality Products. Reliable Service.